Information collected
FitzFlow may collect information needed to operate the service and support your account.
- Account information such as name, email, phone number, role, and login details.
- Business information such as salon name, branch details, services, products, packages, and settings.
- Operational information such as appointments, customers, sales, inventory, staff records, reports, and notes.
- Technical information such as device, browser, IP address, access logs, and security events.
Usage of data
Data is used to provide the platform, maintain tenant-safe access, process subscriptions, generate reports, improve reliability, support customers, prevent abuse, and communicate important product or account updates.
Cookies
FitzFlow may use cookies or similar technologies for login sessions, security, preferences, analytics, and service performance. You can control cookies through your browser, though some platform features may require them to work correctly.
Payment and security
Payment details may be processed by supported payment gateway providers. FitzFlow does not need to store full card details when payments are handled by a gateway. Security controls are used to help protect accounts, tenant boundaries, and operational data.
Third-party services
The platform may work with third-party providers for payment processing, email delivery, hosting, analytics, support, or other operational services. These providers should only receive information needed for their service role.
Data retention
Data may be retained while your account is active and for a reasonable period afterward for backup, audit, legal, billing, security, and operational purposes. Retention periods may vary depending on the type of information and applicable requirements.
User rights
Depending on applicable law, you may request access, correction, export, restriction, or deletion of certain personal information. Business account owners may also manage team access and data permissions inside their FitzFlow workspace.
Contact information
Privacy questions or requests can be sent through the contact form.